1. We deal with a natural product that is perishable and hence returns are not allowed. In case of any transport damage, please call us on +91 866 998 3456 or write to us at support@lafleur.in and we will either replace or compensate appropriately. All replacements will be done within 48 hours.

2. We are not liable to compensate or replace under the following circumstances

  • If damages are not reported back to us within 12 hours of delivery.
  • When the product is delivered to an incorrect address provided by the buyer/purchaser
  • When the recipient refuses to accept the product for any reason.
  • In exceptional circumstances there could be a delay due to reasons beyond our control like
    heavy rains, road closure due to accidents, etc. In such cases there will be no refunds.
  • If the recipient is not at the given address to receive the delivery

3. Cancellation

  • Order cancellation should be received before 48 hours of scheduled delivery of the bouquet.
  • An email to be sent for all cancellations to support@lafleur.in detailing the Order Number,
    reason for cancellation and account details for refund payment.
  • All payments for refunds will be processed within 7 working days.

4. Changing or cancelling subscription

  • You can change/cancel your subscription 48 hours before scheduled delivery from the ‘My
    Account’ section. In such a case the cancellation or change will take effect without any
    further charge.
  • If you have paid for the subscription, then a refund for the balance part of the subscription
    will be generated within 7 working days.
  • If the cancellation notice is received within 48 hours of next delivery, then you will be
    charged for this delivery and your cancellation will take effect from the next delivery
  • During peak periods we will need a 5-day notice to make any changes to the subscription.